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headus 3D scans

Having Trouble Updating...

 
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DarkEdge



Posts: 7
Joined: 12 Mar 2011

PostPosted: Tue Mar 20, 2012 6:24 am    Post subject: Having Trouble Updating... Reply with quote

I'm having trouble updating and I've sent an email to HeadUs with no response. Can someone at Admin please assist??
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headus
Site Admin


Posts: 2854
Joined: 24 Mar 2005
Location: Perth, Australia

PostPosted: Tue Mar 20, 2012 5:32 pm    Post subject: Reply with quote

We did respond, so check your spam collection folders if you have them. I'll resend the email too. Anyway, below is the answer to your question, but I've hidden your license ID in this public posting. Your Login License ID is the same as your Dongle ID though, which you can find in the UVLayout licensing GUI.

----------------------------------------

> > I purchased UV Layout probably 2 years ago and am trying to update.

You can do that from your uvlayout.com account (Login License ID
XXXXXXXX). I cant tell you what your password is (its encrypted in the
database) but if you cant remember it, click on the "Lost Password" link
in the login panel and a new one will be emailed to you.

Phil
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DarkEdge



Posts: 7
Joined: 12 Mar 2011

PostPosted: Tue Mar 20, 2012 5:52 pm    Post subject: Reply with quote

Thanks for replying Phil, hmmmm, I have done so and still don't see it.
Can I please verify with you that my email address is XXXXXXX@sbcglobal.net

Regards
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headus
Site Admin


Posts: 2854
Joined: 24 Mar 2005
Location: Perth, Australia

PostPosted: Tue Mar 20, 2012 5:57 pm    Post subject: Reply with quote

Yes, that's the address I've been sending to. I'll send copies from a couple of different accounts ... sometimes emails routed via our ISP are blocked, but I usually get a bounce when that happens.

Phil
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DarkEdge



Posts: 7
Joined: 12 Mar 2011

PostPosted: Tue Mar 20, 2012 6:30 pm    Post subject: Reply with quote

Yes, now they broke through. Thank you for your persistence and help. Very Happy
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