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headus 3D scans

Updating PC

 
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scarabrae



Posts: 20
Joined: 10 Aug 2007

PostPosted: Thu May 21, 2009 11:28 am    Post subject: Updating PC Reply with quote

Hi

I am considering a few new components for my PC, namely an upgrade to an i7 core with associated mobo and memory. I will be keeping the same drives and graphic card...how do I go about moving UVLayout to my new build?

Cheers
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headus
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Posts: 2873
Joined: 24 Mar 2005
Location: Perth, Australia

PostPosted: Thu May 21, 2009 5:21 pm    Post subject: Reply with quote

You've got an old Ether license, right? It'll be tied to the Ether address of your network card, so shouldn't be affected unless its integrated into a motherboard which gets changed. If the ID does change, we can issue a new license for the "new" system, but because its over a year since you purchased your license, you'll need to upgrade your support subscription. That's $50, and can be paid from your uvlayout.com Support Details page.

Phil
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scarabrae



Posts: 20
Joined: 10 Aug 2007

PostPosted: Thu May 21, 2009 11:22 pm    Post subject: Reply with quote

Hi Phil

Yes, the network card is part of the board, yet $50 is a very reasonable sum in my opinion, so I will sort this out when the updates are complete. Let me know if I need to complete any paperwork.

Once again, thanks for an excellent service and application.

Cheers
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headus
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Joined: 24 Mar 2005
Location: Perth, Australia

PostPosted: Thu May 21, 2009 11:41 pm    Post subject: Reply with quote

The steps to follow are ...

1) Install UVLayout on the upgraded system
2) Send me the new Ether ID
3) I send back a temp key for testing
4) If that's OK, I'll email transfer paperwork
5) When emailed back, I generate permanent key

Actually, you might want to consider upgrading your Ether license to a Dongle license. Its $100, and includes an extra year of support as part of the upgrade ... i.e. you wouldn't need to pay that $50 for the support subscription renewal. The dongle would allow you to run UVLayout on any system.

Phil
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scarabrae



Posts: 20
Joined: 10 Aug 2007

PostPosted: Fri May 22, 2009 12:41 am    Post subject: Reply with quote

headus wrote:
Actually, you might want to consider upgrading your Ether license to a Dongle license. Its $100, and includes an extra year of support as part of the upgrade ... i.e. you wouldn't need to pay that $50 for the support subscription renewal. The dongle would allow you to run UVLayout on any system.

Phil


This sounds a good idea...thanks.

Pete
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SLI_Fallen



Posts: 66
Joined: 19 Dec 2008

PostPosted: Fri May 22, 2009 3:30 am    Post subject: Reply with quote

Phil, do you notify us of an impending subscription expiration? I dont see anything in the app about "days remaining" or what not. I get these reminders from Autodesk (usually a month or so ahead, so I can plan the expense) and it's quite helpful. I surely do not want my UVLayout subscription to lapse down the road....
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headus
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Joined: 24 Mar 2005
Location: Perth, Australia

PostPosted: Fri May 22, 2009 8:03 pm    Post subject: Reply with quote

"do you notify us of an impending subscription expiration?"

No, I don't want to contribute to the flood of spam emails we all get these days. At the moment its set up so that you have 30days grace (after the year has expired) to pay before access to the updates is cut-off. You can pay at anytime though to re-enable the access if its been disabled, it just might take a day to process.

What I've been considering are some choices for emails that you could set under your Support Details page, such as the support expiry, update announcements etc. They'd be off by default, but those who like email updates can tick them on.

Phil
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SLI_Fallen



Posts: 66
Joined: 19 Dec 2008

PostPosted: Sat May 23, 2009 2:34 am    Post subject: Reply with quote

I do like the idea of giving the user the option. So once my subscription expires, I assume the program will tell me so when I try to run it. Still. I would use the optional email notification if it was made available. That 30 day clock will be ticking even if (for whatever reason) I may not be using the app. Then I do and then I realize I only may have a week left!. So having that email notification will guarantee I know when it's coming well ahead of time, whether i'm actively using UVLayout or not. Just my opinion. Very Happy
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UVguy



Posts: 19
Joined: 23 Feb 2008

PostPosted: Sun Jun 28, 2009 5:32 pm    Post subject: Reply with quote

headus wrote:
"do you notify us of an impending subscription expiration?"

What I've been considering are some choices for emails that you could set under your Support Details page, such as the support expiry, update announcements etc. They'd be off by default, but those who like email updates can tick them on.

Phil


yes do that please... is that option there already... it woudl be a shame to miss the renew date.. .. .
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headus
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Location: Perth, Australia

PostPosted: Sun Jun 28, 2009 5:48 pm    Post subject: Reply with quote

". is that option there already... "

Not yet, but thanks for reminding me :-)

Phil
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scarabrae



Posts: 20
Joined: 10 Aug 2007

PostPosted: Thu Nov 26, 2009 2:31 pm    Post subject: Reply with quote

headus wrote:
The steps to follow are ...

1) Install UVLayout on the upgraded system
2) Send me the new Ether ID
3) I send back a temp key for testing
4) If that's OK, I'll email transfer paperwork
5) When emailed back, I generate permanent key

Actually, you might want to consider upgrading your Ether license to a Dongle license. Its $100, and includes an extra year of support as part of the upgrade ... i.e. you wouldn't need to pay that $50 for the support subscription renewal. The dongle would allow you to run UVLayout on any system.

Phil

Hi Phil

Sent you the new ether ID.

Pete
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headus
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Posts: 2873
Joined: 24 Mar 2005
Location: Perth, Australia

PostPosted: Thu Nov 26, 2009 5:32 pm    Post subject: Reply with quote

Sorry, can you resend it? Nothing is in my inbox or junk mail folders.

Phil
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